The Conflict Analysis Paper

Conflict Resolution

The Conflict Analysis Paper requires the utilization of key concepts discussed in the course, as well as integrating outside sources, and apply them to the analysis of a conflict. You will identify a specific conflict within your healthcare work setting in which you were involved, or choose a conflict you observed or were aware. Using this conflict situation, you will analyze the development, escalation, and outcome(s) of conflict through a step by step exploration of the conflict process. In order to protect that privacy of the organization and the people involved, change real names to pseudonyms. You will choose either the Conflict Mapping (Wehr, 1979) model or the TRIP (Wilmot & Hocker, 2010) model to analyze the conflict and identify the alternative dispute resolution (ADR) approach (negotiation, mediation, arbitration, or facilitation) appropriate to manage the conflict. Manuscript Preparation: The analysis paper will follow APA 6 (2010) style and format. Double-space the manuscript and use the 12-pt plain font Times New Roman. Format the paper with margins of 1″ on all four sides. Include a title page with a running head and insert page numbers in the upper right corner. Please follow the example of a title page in the APA (2010) manual. The analysis paper will end with a separate reference page. Please follow the references examples in the APA manual. Text Requirements: Begin the main text on a separate page. The analysis needs to reflect your original insights and perceptions and include 7-10 in-text citations that will connect your discussion points and examples to your references. Format the in text citations according to APA (2010) style and format. When you connect your discussion points and examples to your references, paraphrase another author’s work with citation, or include short quotations for which you provide the correct citation with pagination. Therefore, the majority of each paragraph will include more than just quotes of another author’s work. The length of the text excludes the title and references pages. References: The analysis paper references must include the course text and a minimum of at least three (4) additional references from academic sources such as journals, books, and academic online sources in APA 6 (2010) style and format. APA 6 requires in text citations of every reference. Please note: Wikipedia. Endnotes, or similar online websites, and abstracts of articles are not appropriate sources for this level of writing. Abbreviations and Symbols: Write out the full term and place the abbreviation or acronym in parentheses at the first use. Afterwards, use only the abbreviation in your text.
Problem Solving Steps Weight
Steps 1 through 10 30 points
Discussion fully answers each of the three prompts in every step of the Marcus (1995) problem solving method. 10 points
Discussion clearly demonstrates strong understanding of problem-solving steps and appropriate ADR methods to resolve the conflict. 10 points
Integration of conflict resolution principles into the discussion through five or more in text citations using a minimum of three academic references. 10 points
Quality of the Paper 5 points
The paper is well-organized and in-depth, follows the described assignment format, and meets the required page length. 2 points
The paper follows APA 6 style and format including title page, in-text citations, and references. 2 points
The paper is grammatically and typographically correct. 1 points
Total 35 points

In Renegotiating health care: Resolving conflict to build collaboration, Leonard Marcus (1995) suggested a 10 step problem-solving process (pp. 28-43) to reduce conflict:
Step one: Accept conflict
Describe how the original conflict was framed.
Describe a constructive reframing of the conflict.
Discuss how the reframe will move the conflict process towards problem-solving.
Step two: Recognize the consequences
Describe the costs of the conflict in time and morale for the conflict parties.
Describe the costs of the conflict in terms of quality of patient care.
Discuss the potential long term impact on healthcare organization if the conflict is unresolved, or retreats to the background, simmering unseen.
Step three: Formalize the motive
Describe motives for each party to resolve the conflict.
Discuss how the motive of appearance will enhance problem-solving.
Choose the ADR process (negotiation, mediation, facilitation, and/or arbitration) that will resolve the conflict and discuss the reasons for your choice.
Step four: Begin the learning process
Discuss two commonalities (feelings, experiences) the parties share. Describe how empathy can help the parties to understand their differences. Relate how recognition and respect emerged through the learning process.
Step five: Find the logic
Describe what the conflict was really about.
Discuss how the positions in the conflict can be reframed into shared needs and interests. Describe what each party hopes to achieve in solving the conflict.
Step six: Check the choices
Describe what changes each party will consider to resolve the conflict.
Discuss possible solutions each party can offer resolve the conflict i.e., a meeting, an exchange, an agreement, a compromise, an apology.
Choose specific actions each party will do to resolve the conflict
Step seven: Ponder the possibilities
Describe what the parties accomplished through collaborative problem-solving. Discuss the tangible rewards to the organization from the solution.
Discuss intangible rewards of conflict resolution; satisfaction, peacefulness, and hope.
Step eight: Find common purpose
Discuss how conflict resolution can positively impact the workplace setting as a whole. Describe how conflict resolution can constructively impact the system of health care. Discuss what ADR process
Step nine: Anticipate conflict
Discuss what potential conflicts might emerge in the future.
Describe how to recognize signs of problems before issues escalate into conflict. Describe what the parties can do to prevent and manage conflicts in the future.
Step ten: Move beyond conflict
Discuss how the healthcare setting can incorporate conflict resolution into policy and procedures to prevent future conflicts.

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